Product FAQ's

In all our Ampd Bros electric bikes you'll find almost everything you need to get started including...

  • Your Bike
  • Headlight (on applicable models)
  • Basic Tool Kit
  • Standard AU Charger
  • Instructional Manual with links to Instructional videos
  • Plus a Bonus Ampd Bros Sticker!

You won't get that kind of love with other brands!

Yes sure you can unlock your bikes motor to the maximum output or to the bikes maximum speed. But take note doing so will deem your bike not legal for use on public property and exceeding 25km/h is not legal practice in all states.

Yes sure! We do have them available as optional accessories here, but keep in mind throttles are only legal on Private Property only hence why we do not include them with any of our bikes.

In virtually all states you do not need a licence or require any registration to ride an E-Bike, although if you are found to be riding under the influence of alcohol or exceeding the 25km/h speed limit for example, you may be penalised against your drivers licence.

All Australian states follow the same basis of rules which are established off the European standard EN15194.

In essence all e-bikes must;

  • Not exceed 250W (Some states eg. NSW is 500W)
  • Be propelled purely by pedal assist only and the pedals have to be used to keep the motor operating (a pedalec)
  • Must not be operated purely by Throttle
  • Must not be capable of exceeding 25km/h 
  • Abide by local law such as, wearing helmets, riding within speed limits in set areas etc

So the short story is that e-bikes are legal to use in Australia yes! 

Be sure to check with your local authority as to any other regulations in your area.

We have a bunch of dealers across Australia who carry our range and provide after sales support. Checkout our list of dealers here and be sure to give them a call to check stock availability, they may even be able to order a bike in for you to view otherwise. If not be sure to call us and we may be able to arrange for you!

Shipping & Delivery

Completely FREE for Orders Over $100 in Australia or a Flat $8 under $100. Note: A $199 Fee Applies to Oversized Motorbikes, eg. Surron & RFN.

Generally bike's will take longer than most small size articles as they are bulky and require more manual handling so on average to most major cities is approx a 5-10day delivery time. For more rural areas and NT, WA or TAS you should expect to see 14 days or more for your order to arrive.

For more info refer to our Shipping & Delivery page.

We ship with many courier companies based on the products in your order and Location. These include Toll Ipec, TNT, Aramex, Couriers Please, Australia Post & More. You also have the option to choose your delivery preference at the checkout based on services we may have on offer for your particular item of purchase.

All items over $100 are FREE Delivery except for Surron & RFN Motorcycles where a surcharge of $199 will be applied.

Generally speaking not at all! Although some remote area's and islands may incur fee's where services are limited, particularly for heavy items such as Bikes. For everywhere else the same shipping fees apply - FREE Over $100 and $8 for orders under $100. Don't forget a Flat $199 Fee Applies for Oversized heavy items eg. Surron & RFN Motorcycles. If you are unsure feel free to reach out to our friendly team for a detailed quote.

Typically we can only deliver small items to P.O Boxes as large items such as Bikes are not accepted by Australia Post.

Returns & Refunds

We are very confident in our products hence we offer a Ride Guarantee, which applies should you not be satisfied with a quality, manufacturing, ride performance or related issue on the product purchased. External matters or changes of mind are not applicable under this guarantee for return or refund. 

Our Ride Guarantee and Returns policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Should you have a return and be eligible under our 30day Policy Period please contact our support team in order to arrange the return of product. Please keep in mind return shipping costs are not covered by us.

Nation Wide Warranty

All our Ampd Brothers range of electric bikes come backed by our 2 Year Nation wide warranty! So you can ride worry free always! 

For all other products and terms checkout the full terms and conditions here.

Please Contact a member of our support staff to arrange repair of product, we will then assess and advise you to take your product to a local store, technician or ultimately return to us for further attention and depending on the scenario we be able to send you replacement parts or cover the return shipping costs.